Lower fee, single history, faster checkout for repeat donations. Top up once, then give as often as you like.
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User guide
Everything you need to use Sawa.
From your first donation to running a campaign — five short sections, real screenshots, and a straight answer to every fee.
5-min read
5 sections
Updated Jul 2026
The basics
~1 min
Donate to a campaign
Browse verified campaigns by category, location, or urgency. When you donate, Sawa shows the platform support fee before you confirm — no hidden cost.
- Members pay a 5% support fee. Guests pay 10%.
- You're redirected to your chosen provider (Whish Money or card) for the payment.
- Your donation lands in Activity & Bills with a downloadable receipt.
You donate
$25
+ 5% fee$1.25
Charged: $26.25
You donate
$50
+ 5% fee$2.50
Charged: $52.50
You donate
$100
+ 5% fee$5.00
Charged: $105.00
Save on fees
~2 min
Use your wallet
Top up once, donate many times. The wallet gives you a lower fee and a single transaction history for your records.
- Top up from the wallet section using any supported method.
- Donating from the wallet saves on per-donation provider fees.
- Every top-up and donation is listed in your transaction history.
Recipients & NGOs
~3 min
Create or follow a campaign
If you represent an organization or a family in need, you can create a campaign. Every campaign is verified before it's visible to donors.
- Pick a clear title, a goal amount, and a category.
- Add real photos — donors trust campaigns they can see.
- Post regular updates so donors can follow the progress.
Trust signals
~1 min
Set up your profile
A complete profile builds trust with campaign creators and other donors. Take 1 minute to fill it in.
- Upload a clear photo — even a simple headshot works.
- Write 1–2 sentences in your bio about why you support Sawa.
- Your wallet balance and history live in the profile summary cards.
Keep Sawa safe
~30 sec
Report suspicious activity
If something looks off, flag it. Use the Report button on any campaign card to send it to admin review.
- Complaints — general issues with the platform.
- Campaign Report — flag a specific campaign as suspicious, fake, or offensive.
- Admin review — the admin team takes the final action.
Cheat sheet
Quick tips before you start
Look for the verified badge and read the latest campaign update.
Every donation has a PDF receipt in Activity & Bills.
Suspicious campaign? Flagging early helps protect other donors.
Still stuck?
We're a message away.
The guide covers the basics — for anything else, real humans read every message. Response times are usually under 24 hours.